Customer Service Optimization
FG WILSON
FG Wilson is a brand that designs and manufactures a wide range of diesel and gas generators for power generation.
Summary
Our team engineered a custom solution to migrate audit compliance data from IBM Lotus Notes to Salesforce CRM, ensuring continuous support and legal data retention for a new digital customer service platform. This strategic move not only enhances operational efficiency but also elevates the customer experience, all while strictly adhering to audit and compliance requirements.
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